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Are there any guidelines for the artwork?
If I want to email you my artwork, what are the specs for scanning?
How much will I pay for delivery?
What are my options for payment?
How long does it take before I get my finished order?
Will anything not print well on the products?
Will my original artwork be returned?
How much text can I add on the inside of cards?
Will I get to see a sample before my order gets printed?
After I approve the proof, when will my order be printed and delivered?
What if I want my text laid out a certain way?
Can I change or cancel my order?
What if there is a mistake on my cards?
Will the color match the original artwork?
Are there any guidelines for the artwork? We suggest using crayon, colored pencil, marker or paint on a sheet of 8.5" x 11" paper. If your child has already created a piece of art that you would like to use but that doesn't fit these guidelines, we can likely still work with it but please call before sending it along.
If I want to email you my artwork, what are the specs for scanning? Save your art as a jpeg or a tif. It should be at least 150 dpi and should not exceed 5" x 5".
How much will I pay for delivery? Delivery charges are extra and vary depending where you live in Canada. Refer to the "Prices" section for shipping charges. Note that you pay one shipping charge per total order (eg. you pay one shipping charge for an order of 1 notepad, 1 card set and 1 gift tag set with 3 different pictures so long as they are ordered by the same person and going to the same address). For U.S. orders, please email nshiraga@sosimple.ca for delivery costs.
What are my options for payment? At the moment, we are only accepting cheques. Please make them payable to "Natalie Shiraga"
How long does it take before I get my finished order? Delivery takes maximum 3 weeks. 2 weeks is our usual turnaround, however, if it is a busy time of year (ex. Christmas) then delivery is usually 3 weeks.
Will anything not print well on the products? Some art mediums that don't print well include: florescent colors, sparkly glue, and anything that is raised off the page (like a foam cutouts collage).
We ask that you do not send us artwork larger than 9" x12" without calling us first. If you have artwork larger than 9" x 12" please call us at 905.787.0569 to see if we can custom scan it for you. An extra charge might apply.
Will my original artwork be returned? Your original artwork will be returned with the order.
How much text can I add on the inside of cards? As much as you want for no extra charge. We do recommend, however, that you take into consideration the size of the card because the more words, the smaller the text, the more squished it all looks. All message text is printed in black.
Will I get to see a sample before my order gets printed? Yes. So Simple Designs emails you a free PDF proof of your order for final approval before printing. Please check over your proof very carefully. If there are any mistakes or missing information on your proof, we must be notified to make corrections. If you decide to change the information from what was originally requested, a $5.00 charge applies. Once we have received your proof approval, you are giving us permission to print your cards exactly as they are. So Simple Designs is not responsible for any errors once a proof has been approved.
After I approve the proof, when will my order be printed and delivered? Orders are generally printed within one to three business days. While we try to deliver orders within a week of proof approval, delivery can take up to three weeks depending on the season.
What if I want my text laid out a certain way? Our professional designer will lay out your text to achieve the best results. If you have any special suggestions that you would like us to follow, just let us know when you send us your order.
Can I change or cancel my order? We will gladly make changes for you at no extra charge before your order has been printed, unless you want another PDF proof in which case a $5.00 fee will be charged. Once a proof has been sent to you, orders can't be cancelled - you will be liable for full order payment.
What if there is a mistake on my cards? If So Simple Designs prints an error on our part after receiving the order, we will RUSH re-prints and ship at no charge. So Simple Designs must be notified of any problems within 5 days of receiving your order.
So Simple Designs does not take returns on custom printed or custom produced items. If there is a mistake made on your item that differs from your order or your approved proof, we will gladly reprint and ship your cards, promptly, free of charge. You may be asked to send your order back, paid by us, to examine. Shipping charges for all orders shipped out are non-refundable.
Will the color match the original artwork? We will match the colors to the original artwork. However, there will always be a small variation. If you send us a jpeg of the image be aware that colors could vary a little more substantially because we do not have the original to compare it to.
Disclaimers Please Contact Us with your suggestions or with a question that you need answered.
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| GIFT TAGS |
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| NOTEPADS |
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